FAQ
(01) Reservation
About reservations
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Please book through the reservation button on our official website, or through one of our booking site partners. We are unable to accept reservations by email or phone.
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Payment methods follow those of the booking site you use. Please check the details with that site. This hotel accepts prepayment only.
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Please make changes or cancellations through the booking site you used to reserve. For cancellation fees, please check that site's cancellation policy.
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Yes, but a signed guardian consent form is required. Please contact us by email.
(02) Lodging
About your stay
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Check-in is from 3:00 PM to midnight, and check-out is by 11:00 AM.
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Yes, luggage storage before check-in and after check-out is available at the front desk.
Please ask our on-site staff for details. -
No notice is needed if you'll arrive between 3:00 PM and midnight — please check in at whatever time suits you.
If you plan to arrive after midnight, please contact the hotel in advance. -
Check-in is handled at the front desk. Please check the details at the time of booking.
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Pets are not permitted.
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Please contact us by email or message.
Valuables: held for 7 days, then reported to the police.
Food and drink: disposed of the same day, for hygiene reasons.
Other items: held for 14 days, then disposed of.
※Please note that the hotel does not reach out to guests regarding lost items.
(03) Guest room
About the rooms
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Free Wi-Fi is available throughout the hotel.
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The entire hotel is non-smoking.
If smoking is detected in a guest room or elsewhere on the premises, we will charge a cleaning fee and compensation for the resulting loss of room revenue. -
Every room has its own private bathroom and toilet. Guests may also use the hotel's communal bath and sauna.
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About a one-minute walk from Hankyu Kyoto Line's "Omiya" Station, and about a one-minute walk from Keifuku Arashiyama Main Line's "Shijo-Omiya" Station.
(04) Facility
About facilities
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The communal bath and sauna are reserved exclusively for hotel guests. Day-use visits are not available.
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There is no dedicated parking lot. Please use a nearby coin-operated parking lot.
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Yes. It's located in the shared space next to the communal bath on the first floor.
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We do not have an ice machine. We appreciate your understanding.
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Yes. It's located in the shared space next to the communal bath on the first floor.
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Each room has an electric kettle. If you'd like to use a microwave, please ask at the front desk.
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We do not offer a delivery service, but we can receive and send parcels on your behalf. We appreciate your understanding.
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The hotel is monitored 24 hours a day by security cameras, and we maintain an emergency response system in coordination with a security company.